Our privacy promise

• We collect, use and store your personal data so that we can offer you the best products, services and website experience possible.
• Your personal data is exactly what it says, it is yours and as such we are respectful of how we use it and how long we keep it.
• We will always be transparent with you about what we do with your personal data, and we will always ensure that it is secure.
• When we share your data with our service providers, we will always make sure they match our high levels of security.
• From time to time you will receive marketing communications from us which keep you up to date with all our latest products, services and offers. We believe this is a legitimate part of the Joe Browns customer experience.
• We will always offer you a clear and simple means of changing your communication preferences whenever you want to.

What we collect from you whilst ordering or browsing

• Your name, date of birth and gender
• Your billing and postal delivery address
• Your phone number
• Your e-mail address
• The channel you chose to interact with us
• Your login details
• Your communication and shopping preferences
• Your browsing and shopping activities
• Your method of payment
• Your IP address

Call Monitoring & Recording

To aid with quality assurance and training, we may record your call when you telephone us.

How long will we keep your data?

We will not keep your personal data for longer than is necessary for the purposes described in this promise.

As a guide:

• We will keep your personal data whilst your account is active.
• We may keep certain categories of personal data after a period of inactivity on your account in order to meet any regulatory requirements, or to resolve a legal dispute.